Customer service is important to us. We want your shopping experience to be fast, friendly and most importantly secure. Our on-line shop front is operated by Greentix.

Privacy Policy
Chill Island is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured.
We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with regular updates and to personalize your shopping experience with us; that''s all. Chill Island uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Chill Island only last while your browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Security Policy
When purchasing from Chill Island your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and it is again encrypted using encryption algorithm which is at least 64-bit. 128-bit SSL encryption is approximated to take at least one trillion, trillion years to break. If you have any questions regarding our privacy policy, please contact our customer support centre.

Pricing Policy
All of our ticket prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st July 2000.